Refund policy

Unused planters can be returned within 30 days of delivery. To be eligible, the planter must not have been planted or filled with water, and must come back in its original packaging with the insert, gauge and Grava included. Please have your order number handy.

To start a return, email support@plantwell.co with your order number and we'll confirm the return and send instructions. Returns are sent at your cost to: 2131 Las Palmas Drive, Unit C, Carlsbad, CA 92011. Returns sent without contacting us first can't be accepted.

Damage, defects and wrong items

Please check your order when it arrives. If a planter arrives damaged, is defective, or isn't what you ordered, email a photo to support@plantwell.co and we'll ship a replacement at no cost; you don't need to send the damaged one back.

Our handmade Leucadia and Torrey planters are guaranteed for life against cracks, chips and leaks. Core line planters (Pacific and Mesa) carry a one-year guarantee. If yours fails, send us a photo and we'll replace it.

Non-returnable items

Planters that have been planted or filled with water, live plants, engraved or personalized items, substrate, gift cards, and sale items.

Exchanges

The fastest way to get a different size or color is to return the planter you have and place a new order for the one you want.

Refunds

Once your return arrives and passes inspection we'll email you, and the refund goes back to your original payment method within 10 business days. Your bank may take a few more days to post it. If it's been more than 15 business days since we approved your return, email support@plantwell.co.